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Welcome to the Conflict Management & De-Escalation Course

Introduction

The 5 stage model 

Anger Aggression Violence 

The Kaplan and Wheeler Model

Module 1

Human responses to conflict situations 

Managing your own human responses

Managing the aggressors responses 

Module 2

Barriers to communication

Open Palms Model

Safer Pop

Module 3

Communicating with an angry person

Calming Technique

Intervening when children fight

Module 4

This course provides a clear, practical foundation in understanding anger, rage, aggression, and violence. Avremi Rosenberg, a qualified trainer in Conflict Management, has taken this professional-level training—originally developed for security teams and mental-health staff—and adapted it specifically for use in schools, homes, and everyday work with children.You will learn what is happening physiologically—both in the escalating child and within yourself—and how those automatic processes shape behaviour and communication. More importantly, the course teaches you how to be helpful in conflict situations rather than becoming part of the problem. You will develop the skills to act as a calm, capable, and professional manager of the situation, rather than someone simply reacting or “trying their luck.”Through a range of models and practical de-escalation techniques, you will gain the confidence to defuse difficult moments safely, respectfully, and without the use of force.By the end, you will have a solid, reliable toolkit for staying composed, reducing risk, and supporting children with professionalism, care, and compassion.

A practical, child-focused conflict management course that teaches you to stay calm, understand aggression, and professionally de-escalate situations without force—becoming part of the solution, not the problem.

Conflict Management 

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Conflict Management

Avremi Rosenberg

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Course Description